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Mystery Shopper

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What is a mystery shopper?

Basically, a mystery shopper is an individual disguised as a customer or client. The secret shopper walks into a particular store or office and tries to avail of the services offered by the establishment. They act normally while trying to find out if the employees are indeed performing up to par. 

Business owners who want to check how their employees fare behind their backs hire these mystery shoppers. Hiring a secret shopper also helps them determine the quality of customer service offered by their employees as well as the honesty of the people who work for them.

Who can I hire to be a mystery shopper?

The most competent person that you can hire for this job position is a freelance private investigator. Thanks to technology, you can employ an online private investigator by browsing through online listings. Hiring an investigator to do the job might sound a little extreme but it isn’t. A freelance private investigator is one of the best investments that you can make to improve the quality of service that your business offers. 

What exactly does a mystery shopper do to come up with objective findings?

A mystery shopper will pretend to purchase a product or avail of the services offered by the business. He will ask several questions to check if the employees are knowledgeable about the products and services that the establishment is offering. The secret shopper will also ask for the support of customer service and in general, he will observe the establishment as whole. 

When the mystery shopper leaves the store, he will note the quality of the product he purchased or services that he availed of. Next, he also notes down his customer service experience. Most importantly, he will analyze his overall experience and look for signs of fraud. He will then present his objective findings to the storeowner. 

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